WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you report
your accident. Just jot it down and bring it in with you when you come in to
begin the repair process, Service Body Shop will do the rest.
ARE YOU OPEN SATURDAY?
No, we are open Monday-Friday, 7:30-5:30.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we
write the estimate and schedule your vehicle for drop-off a couple of days
later unless your vehicle is found unsafe to drive, then we would help you
arrange for a rental vehicle as soon as possible. This enables us to provide
quicker turnaround time.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most cars
are built using unibody (frame and body as one) construction. Our highly
skilled technicians, with the aid of our state-of the-art computer measuring
system , can return your vehicle to its original factory specifications. If
it is determined that the frame section is bent beyond repair, that section
can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. Service Body Shop has made a major investment in the
finest paint system available and constantly upgrades its technology and
equipment to ensure that each vehicle's paint matches. We take special pride
in our ability to match factory finishes as the final step in the
restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS
IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that
he or she can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete
the repairs to your vehicle. Be sure to check with your advisor for the
specifics on your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each
customer's visit to be a positive experience and will work diligently
towards that goal. We provide a pickup and delivery service.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that option
on your policy or if you are the claimant. Check your policy and/or call
your insurance company to find out if you have rental coverage and what your
specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can
also check this website. You will see a message next to the last picture of
your vehicle telling you that your vehicle is ready to be picked up. Feel
free to call or e-mail your advisor during the repair process if you have
questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Service Body Shop guarantees all repairs with a Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by
your insurance policy. If you carry broad collision, and you were not at
fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident when you
make the claim, and by reviewing the accident report filed with the police
department. If you aren't sure about your deductible, you can call your
agent and he can tell you whether your insurance company has waived your
deductible or whether you will be responsible to pay this when you pick up
your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay
Service Body Shop when you pick up your vehicle. If you aren't sure about
your deductible, you can call your agent and he can tell you whether your
insurance company has waived your deductible or whether it will be your
responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs
to your vehicle is with a major credit card. We accept Visa, Mastercard, &
Discover. Of course, cash and checks are always welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment charges
when they are replaced during the repair process. These betterment charges
are determined by your insurance company and are pro-rated based on actual
miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car
wash solution using a soft cloth or sponge. · Always use clean fresh water.
· Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or sponges
could mar the finish and damage the surface. · Do not "dry wipe" your
vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads.
Chipping the finish is easily done in the first 30 days. · Avoid parking
under trees and utility lines which are likely to attract birds. Bird
droppings have a high acid content and will damage a freshly painted
surface. Also, tree sap can mar or spot a freshly painted surface. · Do not
spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent
on the new finish. · Do not scrape ice or snow from the newly painted
surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish
to dry and harden completely.
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Phone: 316-945-7007
Hours: 7:30-5:30
